Recently, I wrote the Nevada Gaming Commission and asked them a few questions. They responded below. Some of the answers may be a little technical for some, but there is some very interesting and useful information for anyone who gambles. Hope you enjoy it.
1. How does the Gaming Commission ensure that casinos deal honestly with customers and don’t cheat? The Gaming Control Board and Gaming Commission rely on the Gaming Statutes and Gaming Regulations to provide a regulatory framework for Nevada gaming licensees to operate under. Through strict regulation and constant monitoring the Board ensures the Nevada Gaming Licensees are adhering to the statutes and regulations. Please refer to Nevada Revised Statute (NRS) 463.0129, which I have pasted in its entirety for your convenience: NRS 463.0129 Public policy of state concerning gaming; license or approval revocable privilege.
1. The Legislature hereby finds, and declares to be the public policy of this state, that:
(a) The gaming industry is vitally important to the economy of the State and the general welfare of the inhabitants.
(b) The continued growth and success of gaming is dependent upon public confidence and trust that licensed gaming and the manufacture, sale and distribution of gaming devices and associated equipment are conducted honestly and competitively, that establishments which hold restricted and nonrestricted licenses where gaming is conducted and where gambling devices are operated do not unduly impact the quality of life enjoyed by residents of the surrounding neighborhoods, that the rights of the creditors of licensees are protected and that gaming is free from criminal and corruptive elements.
(c) Public confidence and trust can only be maintained by strict regulation of all persons, locations, practices, associations and activities related to the operation of licensed gaming establishments, the manufacture, sale or distribution of gaming devices and associated equipment and the operation of inter-casino linked systems.
(d) All establishments where gaming is conducted and where gaming devices are operated, and manufacturers, sellers and distributors of certain gaming devices and equipment, and operators of inter-casino linked systems must therefore be licensed, controlled and assisted to protect the public health, safety, morals, good order and general welfare of the inhabitants of the State, to foster the stability and success of gaming and to preserve the competitive economy and policies of free competition of the State of Nevada.
(e) To ensure that gaming is conducted honestly, competitively and free of criminal and corruptive elements, all gaming establishments in this state must remain open to the general public and the access of the general public to gaming activities must not be restricted in any manner except as provided by the Legislature.
2. No applicant for a license or other affirmative commission approval has any right to a license or the granting of the approval sought. Any license issued or other commission approval granted pursuant to the provisions of this chapter or chapter 464 of NRS is a revocable privilege, and no holder acquires any vested right therein or thereunder.
3. This section does not:
(a) Abrogate or abridge any common-law right of a gaming establishment to exclude any person from gaming activities or eject any person from the premises of the establishment for any reason; or
(b) Prohibit a licensee from establishing minimum wagers for any gambling game or slot machine.
2. If someone believes they have been cheated by a casino what should they do? By regulation, casinos are required to report to the Gaming Control Board (Board) any patron dispute over $500, regardless of how the dispute is resolved. Under $500, the patron may file a complaint with the Board if they do not agree with how the dispute was handled by the licensee. The Patron Disputes process is addressed in NGC Regulation 7A, which you can access through this link: http://gaming.nv.gov/modules/showdocument.aspx?documentid=2936 .
4. Are there any state requirements as to slot machine percentage payouts? We know that the state minimum payout is 75% so can a casino set all machines at the low level or is there some kind of formula they must follow as far as distribution? Please see question 2, refer to NGC Regulation 14.040.
5. Do you have agents patrol casinos? Yes, our Enforcement Division has agents patrolling the casinos 24/7. They are plain clothes, so you would not be able to identify them.